Customer Service representatives play a vital role in the establishment and maintenance of a company’s reputation. They are the first point of contact for many customers in so organizations, and the company’s faces and voices, handling a lot of requests, inquiries, and a whole lot of other duties that vary consequent on the type of business. A friendly demeanor is critical to the success of any customer Service representative.
What is average wage salaries for customer service workers:
A customer service representative earned an average annual wage of $33,120 as at 2011 based to the information from the Bureau of Labor Statistics, and an expected overall growth rate of 15 percent between 2010 and 2020.
Sample Customer Service Cover Letter:
It gives me great pleasure to hear that you are recruiting for the position of a customer Service, as I have been seeking for such an opening, and I am highly confident that my skills and expertise would make me the perfect candidate for your vacancy.
With well over 3 years of proven experience in sealing appointments, interacting with customers and their requests for service and problem resolution, I can say I have all the required competencies that your organization is looking for. I will make an immediate impact on your frontline operations owning to my well organized and disciplined nature with the ability to prioritize calls even under pressure. In addition to these, my proven up-selling skills are top notch and I am well experienced in terms of using the latest call logging software with a well-improved call answering times.
I possess an empathetic, yet assertive manner, and great interpersonal skills. I am a friendly and approachable person amid making hard decisions in the scheme of things.
This vacancy is a unique opportunity to showcase my skills and work for a company that is commitment to staff development and can also provide support in a working environment.
With my present employer, my duties are handling high volumes of inbound and outbound calls for revenue and awareness generation. In my career, I have worked for telesales companies, call centers– talking to customers on a one-on-one basis. My experience in handling day- to- day queries, building of relationships with customers and referrals from customers is well enriched. I deal with the core of the issue so it does not keep popping up every now and then
I have a strong desire succeeding in a customer Service position with a company such as yours that offer fantastic career progression.
If any further information is required from me, then I would be grateful if you can get in touch. I look forward to hearing from you in line with the recruitment process.
Customer Service Cover Letter Samples